About Wireless Charging

Wireless charging enables you to charge your phone without ever having to disconnect or reconnect cables. Your wireless charging system is located in either your hidden storage bin or on the top of the center console armrest for your convenience and easy access, and is compatible with the PMA 1.0, WPC 1.0 and WPC 1.1 specifications.

We recommend consulting your carrier to determine if your phone has built-in wireless charging technology or whether a wireless capable back cover is required. The Nokia Lumia 928 is one device that features built-in wireless charging technology. Other models whose back covers have been replaced to work with wireless charging include, but are not limited to: the iPhone 4, iPhone 5, Galaxy S3, and the Galaxy S4. For additional information on wireless charging back covers, please contact the Power Matters Alliance or Wireless Power Consortium.

Frequently Asked Questions:

  1. How do I use the wireless device charging station?
    Follow these simple step-by-step instructions for your Cadillac ATS, CTS or SRX with CUE:
    1. While the vehicle is running and CUE is on, open the hidden storage bin.
    2. Remove all objects from the charging mat.
    3. Adjust the compatible mobile device until the charging icon appears near the phone graphic on the CUE screen.

    Follow these simple step-by-step instructions for your Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon Denali or Cadillac Escalade:
    1. Remove all objects from the charging mat.
    2. Place the mobile device face up on the charging symbol located on the charging mat.
    3. Adjust the compatible mobile device until the charging icon appears near the phone graphic on the infotainment screen. The vehicle must be ON for wireless charging to operate.
  2. What is wireless charging? Wireless charging is a way to charge your mobile device by placing it on a wireless charging mat.
  3. How does wireless charging work? Wireless charging requires a receiver coil built into the mobile device or in the mobile device’s back cover; and a transmitter coil located in the wireless charging mat. Power is induced from the transmitter coil to the mobile device coil to charge your device.
  4. What is the benefit of wireless charging? Wireless charging is easy to use and eliminates cable clutter.
  5. Is my phone wireless charging capable? Please download this PDF for a list of GM wireless charging compatible devices. If your device is not on this list, please consult your carrier.
  6. I have placed my phone on the charging mat. How do I know my phone is charging? Your Cadillac ATS, CTS or SRX CUE screen will display a charging icon near the phone graphic. Your phone will also indicate charging.
    Your Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon Denali or Cadillac Escalade infotainment screen will display a charging icon near the phone graphic. Your phone will also indicate charging.
  7. Where do I purchase a wireless charging adaptor/back cover? Consult your carrier.
  8. At what rate will my phone charge? Your phone will charge at a rate up to 1 amp as requested by the phone.
  9. My phone is getting hot while I am charging. Is this normal? Yes. The phone temperature increases with the process of charging and phone usage.
  10. Why does my phone stop operating and/or charging when it is hot in the vehicle? Phones have built-in thermal protection to protect battery life when they get hot. If you have a Cadillac ATS, CTS or SRX CUE vehicle it has built-in phone active cooling, which works when the HVAC system is ON.
  11. Will my phone charge when the vehicle is off? To preserve vehicle battery life, this feature is not active when the vehicle is off.
  12. How can I charge my phone and make a call at the same time? Pair your phone with the Bluetooth system.
  13. Can I store objects on my charging mat? If you are not charging your phone, objects can be placed on the charging mat. Please remove all objects prior to charging your phone on the charging mat.
  14. I placed my phone on the charging mat but my phone is not charging.
    1. Ensure that your phone is wireless charging capable and it is properly placed.
    2. Remove all objects from the charging mat.
  15. My phone has a protective cover on it in addition to the wireless charging adaptive cover/back. Will my phone charge with my protective cover? Your phone may or may not charge with your protective cover. If you are having problems with your phone charging, please remove your protective cover.
  16. I have a protective cover on my case, will my phone charge? Depending on the height of the protective cover and the design of the adaptor, the phone may or may not charge with the protective cover.
  17. Will the charging mat wipe out my credit cards? No. The system will not wipe out your credit cards.
    • Follow these simple step-by-step instructions for your Cadillac ATS, CTS or SRX with CUE:
      1. While the vehicle is running and CUE is on, open the hidden storage bin.
      2. Remove all objects from the charging mat.
      3. Adjust the compatible mobile device until the charging icon appears near the phone graphic on the CUE screen.

      Follow these simple step-by-step instructions for your Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon Denali or Cadillac Escalade:
      1. Remove all objects from the charging mat.
      2. Place the mobile device face up on the charging symbol located on the charging mat.
      3. Adjust the compatible mobile device until the charging icon appears near the phone graphic on the infotainment screen. The vehicle must be ON for wireless charging to operate.
    • Wireless charging is a way to charge your mobile device by placing it on a wireless charging mat.
    • Wireless charging requires a receiver coil built into the mobile device or in the mobile device’s back cover; and a transmitter coil located in the wireless charging mat. Power is induced from the transmitter coil to the mobile device coil to charge your device.
    • Wireless charging is easy to use and eliminates cable clutter.
    • Please download this PDF for a list of GM wireless charging compatible devices. If your device is not on this list, please consult your carrier.
    • Your Cadillac ATS, CTS or SRX CUE screen will display a charging icon near the phone graphic. Your phone will also indicate charging.
      Your Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon Denali or Cadillac Escalade infotainment screen will display a charging icon near the phone graphic. Your phone will also indicate charging.
    • Consult your carrier or review internet material.
    • Your phone will charge at a rate up to 1 amp as requested by the phone.
    • Yes. The phone temperature increases with the process of charging and phone usage.
    • Phones have built-in thermal protection to protect battery life when they get hot. If you have a Cadillac ATS, CTS or SRX CUE vehicle it has built-in phone active cooling, which works when the HVAC system is ON.
    • To preserve vehicle battery life, this feature is not active when the vehicle is off.
    • Pair your phone with the Bluetooth system.
    • If you are not charging your phone, objects can be placed on the charging mat. Please remove all objects prior to charging your phone on the charging mat.
      1. Ensure that your phone is wireless charging capable and it is properly placed.
      2. Remove all objects from the charging mat.
    • Your phone may or may not charge with your protective cover. If you are having problems with your phone charging, please remove your protective cover.
    • Depending on the height of the protective cover and the design of the adaptor, the phone may or may not charge with the protective cover.
    • No. The system will not wipe out your credit cards.

Please select your vehicle make.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your vehicle model.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your vehicle model.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your radio type.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your service provider.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions

Please select your device manufacturer.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions

Please select your device.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions

Please select your vehicle make.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your vehicle model.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your vehicle model.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your radio type.

    • Your vehicle’s radio system may still support some Bluetooth features even if it is not listed. We are always testing equipment and will continue to update the list. If your vehicle or radio is not listed in the drop down, but you know that it supports Bluetooth connectivity, please follow your vehicle’s pairing instructions, which can be found in your owner manual.

Please select your service provider.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions

Please select your device manufacturer.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions

Please select your device.

    • Your vehicle may still support some Bluetooth features. We are always in the process of testing and will continue to update the list. If your service provider, manufacturer or device is not listed in the drop down, but you know that your device supports Bluetooth connectivity, please refer to your device manual for pairing instructions